Help

How can we help?

Search our most common questions, or talk to a real person.

Updraft supportTypically replies in minutes
Do you need my password?
Never. We only need your public username, and we never log in as you.
How fast will I see new followers?

Getting started

What is Updraft?

AI organic growth for your socials. Your AI finds people who love accounts like yours and gets your profile in front of them, so you get more followers, likes and engagement.

Which platforms do you support?

Instagram, TikTok, YouTube, Facebook and LinkedIn.

Do you need my password?

No, never. We only use your public username.

Does my profile need to be public?

Yes, while you're growing with us.

How fast will I see new followers?

Most accounts start growing within 24 hours. Results vary by account, niche and content.

Plans and targeting

What's included in a plan?

New followers every day with AI audience targeting, plus a growth dashboard. Bigger plans add faster growth, city and niche targeting, competitor insights and AI post ideas.

Can I choose who I reach?

Yes. Add accounts or hashtags your ideal followers like, and pick a country or city.

Can I change my targeting?

Any time from your dashboard. Changes take effect within a few hours.

Billing and refunds

How do refunds work?

Ask within 30 days of any payment and you get your money back.

Are results guaranteed?

No service can guarantee exact numbers. Growth depends on your niche, content and how often you post.

How do I cancel a plan?

Just tell us through the contact page. You keep growing until the end of the month you've paid for.

How can I pay?

All major cards, Apple Pay and Google Pay.

Safety

Is it safe for my account?

We only need your public username and never log in as you. No service can promise a platform will never review an account, and we won't pretend otherwise.

Will anyone know I use Updraft?

No. We never post, comment or message from your account.

Will I keep my new followers?

A little drop-off is normal on every account. Posting regularly is the best way to keep new followers interested.

Get more from your growth

01Post 3 or more times a weekNew visitors check your recent posts. Schedule your AI drafts so you never go quiet.
02Make your bio say who it's for"Sourdough bakery in Bristol" beats "Living my best life". People follow what they understand.
03Pin your best 3 postsPinned posts are the first thing a new visitor sees. Pick the ones that got the most saves.
04Track competitors slightly bigger than youAccounts 2 to 10 times your size show what works next, and bring the most relevant audience.
05Reply to new comments fastEarly replies keep new followers engaged, and engaged followers stay.

Choosing good competitors and sources

Good sources
  • Local accounts in your area, like food blogs or community pages
  • Creators in your niche with an engaged audience
  • Hashtags people actually browse, like #bristoleats
  • Competitors with an active, engaged audience
Weaker sources
  • Huge celebrity accounts with millions of passive followers
  • Very broad hashtags like #love or #instagood
  • Accounts in a different country to your customers
  • Accounts that rarely post or get little engagement

Still stuck?

Real people, 7 days a week.

Contact us